Refund policy
Due to the custom and made-to-order nature of our products, all custom and personalized sales are final.
Refunds or exchanges are not accepted for:
- Incorrect size selected by the customer
- Incorrect color selected or approved by the customer
- Misspelled names or wording submitted and approved by the customer
- Changes requested after final design approval
- Change of mind after production has begun
- Normal variations in color, placement, or appearance that may occur during production
If Expressions By Sheila D makes an error in fulfilling an order, please contact us promptly so we can review the issue and determine an appropriate resolution.
You can always contact us regarding issue with your order at: expressionsholdinggroup@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns all purchases are final.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at expressionsholdinggroup@gmail.com.